If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.Īlso, please check out the steps suggested in the help page: and see if that works. You may also try to reset the Acrobat Preferences to default as described in the help page. Go to Help > Check for Updates and reboot the computer once and check. What is the version of the Acrobat Reader DC you are using? To check the version go to Help> About Acrobat and make sure you have the latest version 5 installed. Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Would you mind sharing the workflow/steps that you are doing that leads to freeze/crash? As described the Acrobat Reader DC is freezing and crashing. Hope you are doing well and sorry for the trouble.
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